Information you share with us

We receive personal information when you contact us by email or telephone, apply for membership, manage your account, request practitioner details or enquire about education and accreditation. Please share only the information needed to help us with your enquiry.

Membership and account information

When you apply for or manage your membership, we collect information relevant to your membership route. This may include your name and contact details, training and qualifications, professional information and payment-related records. We use this information to assess your application, maintain your membership record and provide access to member services.

Information about website use

Our website may record basic technical information to help deliver its pages, maintain security and investigate technical issues. For information about cookies, please see our cookie notice.

How we use your information

We use personal information to respond to enquiries, assess and administer membership, maintain professional records, provide member services and handle education and accreditation enquiries. Information may also be used to protect our website and services and to meet legal obligations.

Service providers

Providers that support our website, email, membership administration and payments may process personal information as part of delivering those services. Please use the payment facilities provided for membership payments and do not send payment-card details by email.

Keeping your information

Some information needs to be retained for membership administration, professional records, accounting or legal reasons. If you have a question about a particular record or how long it is kept, please contact us.

Your rights

Depending on the applicable law and circumstances, you may have rights to access your personal information, correct inaccurate information, request deletion, restrict its use or object to its processing. These rights are subject to legal conditions, and some records may need to be retained.

Privacy questions and requests

To ask about your information, exercise your data protection rights or raise a privacy concern, email info@intfedreflexologists.org. Please explain your request without including unnecessary sensitive information.

If you are unhappy with how your personal information has been handled, you can also raise a concern with the Information Commissioner’s Office (ICO), the UK data protection regulator.